Documentation
How MapProtector works, page by page.
Customer documentation for every screen: from the invitation email to a notice a Brand Admin approves. Each page says what the product does, what it does not, and who may do it.
Getting started
From an invitation email to the first results: Amazon connectivity, loading your catalog, setting a MAP policy, declaring your authorized sellers and starting monitoring.
- Introduction to MapProtectorWhat MapProtector does, where each part of the work lives in the product, and what the product deliberately leaves to your team.Read
- Amazon connectivityHow MapProtector reads the offers on your Amazon listings, why connecting your own seller account is optional, and what a connection can and cannot see.Read
- Add productsLoad your catalog one product at a time or from a CSV, with the ASIN, the marketplace and the MAP each product is measured against.Read
- Create a MAP policySet the price floor a scope of products is measured against, from a date, with the tolerance and the shipping, coupon and cart-price rules your program uses.Read
- Add authorized sellersDeclare the distributors and resellers you permit, so every observed storefront is matched against your Authorized Network instead of guessed at.Read
- Start monitoringWhat has to be true before the first scan runs, how the schedule works, and where to see what the first scans found.Read
Monitoring
What a scan reads, how an observation is recorded and judged, how a seller is identified, and how often each listing is looked at.
- ObservationsOne offer, seen once: what an observation records, the six outcomes an evaluation can have, and what coverage means for what you can conclude.Read
- ScansHow a scheduled scan runs, what the Scans page reports about each target, and what a degraded or failing scan means.Read
- Seller discoveryHow each observed offer is attributed to a seller identity, why the marketplace’s own seller id is the only identity, and where a newly seen seller appears.Read
- Monitoring cadenceHow often each listing is scanned on each plan, what a scan slot is, and how to watch a listing more closely when you need to.Read
Policies
MAP policies and their versions, the promotions that lower a floor for a window, and the exceptions that exempt a seller or a scope from judgment or enforcement.
- MAP policiesWhat a MAP policy is in MapProtector, what it covers, how an observation is measured against it, and who may create or end one.Read
- Policy versionsHow a MAP change is recorded as an appended, effective-dated version; how the timeline is read; and what changing a policy does to open cases and evidence.Read
- PromotionsA promotion is an approved, bounded change to the effective MAP for a scope. How to draft one, who approves it, and how it reverts by itself.Read
- ExceptionsAn exception exempts a seller, a product or a scope from judgment, or lets it be measured but never enforced. How to create one, the two effects, and what an exception can never do.Read
Seller intelligence
Who is selling your products: the sellers observed on your listings, the Authorized Network you declare, the unknown sellers in between, and each seller’s history.
- SellersThe Sellers page: every storefront observed on your listings, what your brand has said about each one, and how to record a classification.Read
- Authorized NetworkThe distributors and resellers you declare, how observed sellers are matched against them, and how the network page helps you decide about the rest.Read
- Unknown sellersAn unknown seller is one your team has not classified. What the standing means, why it is never treated as unauthorized, and how to work the list down.Read
- Seller contactsHow your team records where a notice to a seller is sent: adding, editing, nominating and retiring contacts on the seller’s page, and why MapProtector never guesses an address.Read
- Seller historyWhat one seller’s page shows: identity, aliases, your brand’s classification, and everything observed — cases, periods, candidates and recurrence.Read
Violations & cases
How a below-policy observation reaches the review queue, what confirming and dismissing mean, and how a case tracks each breach period from first sight to cure.
- Violation candidatesA violation candidate is a below-policy measurement waiting for a person. Which observations qualify, which do not and why, and how the queue is organized.Read
- ReviewConfirming or dismissing a violation candidate: who may decide, what each decision records, and the dismissal reasons and why they are a closed list.Read
- CasesA case is the persistent relationship between one seller and one product under a policy. What the case list and the case page show, and what a person can do from them.Read
- Case lifecycleBreach periods from opening to cure or closure: what opens one, what extends it, what it takes to confirm a cure, and how recurrence is counted.Read
Evidence
What an evidence package records, what sealing fixes, how its integrity is verified, and what you can download and hand to someone else.
- Evidence packagesWhat an evidence package is, what it records, its lifecycle from request to seal, and who may request, seal and verify one.Read
- Screenshots and captured filesWhat MapProtector does and does not capture from a listing page, why the canonical record is the primary evidence, and how to treat screenshots you take yourself.Read
- SealingSealing fixes an evidence package permanently: what it records, who may do it, what changes afterwards, and how a mistake is corrected.Read
- Hash verificationHow a sealed package proves it has not changed: fingerprints, what a verification checks, how to verify a download yourself, and what a failure means.Read
- DownloadsWhat can be downloaded from an evidence package, who may download, and how to present a package to someone outside MapProtector.Read
Enforcement
Your templates, your sender, your sequence. How a notice is prepared from a case, what has to be true before it can go, who approves and releases it, and what happens afterwards.
- TemplatesThe words a notice is built from: placeholders, the allowed markup, immutable published versions, starter examples, and who may publish.Read
- SequencesAn escalation sequence is a list of stages — which template, how long a seller gets, whether fresh evidence or approval is required — and the default that Prepare notice starts.Read
- Prepare a noticePreparing a notice from a case: what has to be in place first, what Prepare notice does, and the blockers the notice page shows before anything can be approved.Read
- Review a noticeReading a prepared notice before approving it: the rendered document, the facts behind it, the eligibility result, and the case context on the same page.Read
- ApprovalApproving a notice is authorizing a specific document about a specific state of the world. Who may approve, what the confirmation asks, and what makes an approval lapse.Read
- Sender identitySetting up the address seller notices come from: the sending domain, the DNS records to create, checking verification, the reply-to, and why MapProtector requires a verified brand sender.Read
- SendingReleasing an approved notice: the send path in order, the sender identity it leaves from, the delivery states, and what sent, delivered and delivery unknown each mean.Read
- ResponsesWhat a seller says back: how a response is classified, why every classification is phrased as a claim, what a response does to the sequence, and what it never does.Read
- VerificationAfter the notice: how monitoring confirms a cure from observation, how a relapse is recorded as recurrence on the same case, and what the case shows afterwards.Read
Account
Your team and its roles, what MapProtector tells you and how often, the second factor, and the plan you are on.
- Team rolesThe five roles, what each can and cannot do, how members are invited, and why nobody creates an account by signing up.Read
- NotificationsWhat MapProtector tells you about, by email and in the product; how workspace defaults and personal choices combine; and which messages cannot be switched off.Read
- Two-factor authenticationEnrolling an authenticator app, recovery codes, which roles must enroll, the fresh-factor rule for consequential actions, and what to do if you lose your device.Read
- BillingThe plan you are on, the ceilings it sets and where you stand against them, trials, changing plan, invoices, and what a limit does and does not do.Read