Enforcement
Sending
Releasing an approved notice: the send path in order, the sender identity it leaves from, the delivery states, and what sent, delivered and delivery unknown each mean.
Last revised
An approved notice is released by a Brand Admin, with a fresh second factor, and leaves from a sender identity your workspace configured and verified. It never comes from a MapProtector address.
The sender identity
Under Settings › Enforcement › Sender identity, a Brand Admin sets the display name, the From address and the reply-to, and takes the address’s domain through the mail provider’s verification by creating DNS records — see Sender identity. The screen shows the From header as a seller sees it. A notice can leave only from a verified sender; the absence of one is a blocker, not an omission. Addresses on MapProtector’s own domain are refused, and no SMTP credentials are ever asked for.
- Attribution. The seller reads a notice from your brand about your policy.
- Replies. The seller’s answer arrives at your reply-to, where your compliance team sees it.
- Deliverability. Notices are authenticated for your own domain, so receiving mail servers treat them as yours.
Releasing
- Open the approved notice and choose Queue or Send. Both require a fresh second factor and an explicit confirmation, like approval.
- Immediately before sending, MapProtector confirms that the notice is still eligible, that its approval still stands, and that the seller contact can still be written to.
- A notice blocked at any of these steps returns to ready for review with the reason. Nothing is sent.
Delivery states
| State | Meaning |
|---|---|
| Sent | The mail provider accepted the message. Nothing more. |
| Delivered | The mail provider reported that the recipient’s mail server accepted it. |
| Failed | The provider refused it, or the address bounced. The contact is marked accordingly. |
| Delivery unknown | The outcome could not be confirmed. The message may or may not have gone; MapProtector does not send a second copy on its own, and a person resolves it against the mail provider’s own records. |
One approved notice sends once
An approved notice is sent once. A re-approval after a lapse is a different authorized send, and is sent once in its turn.
Attachments
Notices do not carry attachments in this release. A notice cites the case and the sealed package by reference; the package itself is presented separately, see Downloads.