Monitoring
Scans
How a scheduled scan runs, what the Scans page reports about each target, and what a degraded or failing scan means.
Last revised
A scan reads every offer on one monitored listing and records one observation per offer. Scans run from a schedule, or on demand from a product’s page. Nothing about a scan is inferred: a scan that did not run leaves a gap, never a zero.
Targets
A monitoring target is one product on one marketplace. Monitoring › Scans lists every target with the state of its latest scan.
| State | Meaning |
|---|---|
| Healthy | The most recent scan succeeded. |
| Degraded | Recent scans have failed consecutively; coverage may be incomplete. Nothing already observed has been discarded. |
| Failing | Scans have kept failing. Earlier observations stand; nothing new is being recorded until the cause is fixed. |
| Disabled | Monitoring is switched off for this target. No scan is due. |
| Never scanned | No scan has run yet. This is not a finding of compliance. |
Beside the state, each target shows what the latest scan found: the offers read, the distinct sellers resolved, the offers judged below the effective MAP, and the offers nothing could be determined about — shown separately, because an undecided offer is not a compliant one.
Schedules
Each brand has a schedule. It starts as one scan a day at 06:00 in the brand’s timezone, and it decides when every product of that brand is scanned. The next scan is shown in UTC beside it, and daylight-saving changes in your timezone are handled for you.
Choosing when your products are scanned
- Open Scans and find the brand under Scan schedules.
- Set Scheduled scans to On or Off. Off stops scheduled scans for that brand; Run now still works.
- Under Times of day, change the time, or choose Add a time for another scan each day, up to the number your plan includes. See Monitoring cadence.
- Choose the Timezone the times are read in, and select Save schedules. Only the brands you changed are saved, and each shows its next scan.
Changing a schedule needs the monitoring: configure permission, which Compliance Managers and Brand Admins hold. Everyone else sees each brand’s week as it is.
Running a scan now
- Open the product from Monitoring › Products.
- Choose Run now at the top of the page. The scan is queued immediately; the schedule is unchanged, and the page updates by itself when the scan finishes.
- The result is in the product’s History tab, in its check log, and under Scans › Scan history with every other scan.
Turning monitoring off for a product
On a product’s page, the Setup tab lets a Compliance Manager or Brand Admin Pause its monitoring, and Resume it later. A paused product is not scanned and does not count against the plan’s monitored-product limit; its history is kept. Archiving a product does the same and also retires it from the working catalog; archiving needs the catalog: archive permission, which Analysts do not hold.
When a scan fails
- If you connected your own Amazon seller account, its authorization may have lapsed. Overview shows Needs attention; test the connection from Configuration › Amazon.
- The marketplace may be outside what your workspace covers. A target on a marketplace that is not enabled for you will not complete.
- The source may have been unavailable. The scan is retried on the next slot; the history keeps the failed attempt.