Documentation
Violations & cases
How a below-policy observation reaches the review queue, what confirming and dismissing mean, and how a case tracks each breach period from first sight to cure.
- Violation candidatesA violation candidate is a below-policy measurement waiting for a person. Which observations qualify, which do not and why, and how the queue is organized.Read
- ReviewConfirming or dismissing a violation candidate: who may decide, what each decision records, and the eight dismissal reasons and why they are a closed list.Read
- CasesA case is the persistent relationship between one seller and one product under a policy. What the case list and the case page show, and what a person can do from them.Read
- Case lifecycleBreach periods from opening to cure or closure: what opens one, what extends it, the strict rule for what cures it, and how recurrence is counted.Read