Approval

An approval is an answer to a question: this seller, this price, this policy, this evidence, this text — send it? It is given by a Brand Admin, with a fresh second factor, over the exact document. If any of those things change before the message leaves, the question that was answered is no longer the question being asked, and the approval lapses.

Approving

1. Open the notice. Eligibility must read nothing blocking; a blocked notice offers no approval.
2. Choose Approve. The page moves to a confirmation state that says what approving does and does not do, and asks for an explicit attestation.
3. If a fresh second factor is needed, you are sent to the step-up challenge and returned to the same confirmation.
4. Tick the attestation, add Notes if you wish, and confirm. The approval is recorded with who, when and the exact document it covers.

What makes an approval lapse

An approval lapses when the situation it answered has changed: the document itself, the policy version in force, the recipient or their address, the evidence package, the case (cured, or the period no longer open), the sender identity or its verification, or a hold somebody placed. The notice page names the reason.

A lapsed approval sends the notice back to ready for review with the reason. It is not canceled: the condition may reverse, and a drafted, approved document should not be thrown away over a temporary state. Re-approving after an invalidation is a new, deliberate authorization.

Who may approve

Brand Admins only, in this release. Compliance Managers own the compliance posture — promotions and exceptions, monitoring, seller classification, preparing notices — and do not release a message to a third party. A support session is refused before anything else is evaluated: the decision to contact a seller belongs to the customer.